Terms and Conditions

Welcome to Montage Clothing! By using our website (https://montageclothing.lk/) or purchasing products from us, you agree to the following terms and conditions. Please read them carefully. If you do not agree, please do not use our website or make any purchases.

1. General Information

• Montage Clothing is a home-based online business, and not a registered business. We operate through our website: https://montageclothing.lk/ and social media platforms only.
• We reserve the right to update or modify these terms at any time, and changes will be posted on this page.

2. Products and Services

• All products listed on our website are subject to availability. We make every effort to ensure that product information is accurate, but we reserve the right to correct any errors or omissions at any time.
• Product images and descriptions are provided for informational purposes. While we strive for accuracy, there may be slight variations in color or design.

3. Order Process and Payment

• Payment Methods: We accept the following payment methods:
  • Cash on Delivery
  • Direct Bank Transfers (Please share proof of transfer with us. Once the payment is verified, your order will be processed.)
  • Web Payments
• Bank Transfer: If you choose to pay by direct bank transfer, you must provide proof of transfer. Your order will only be processed once the payment is validated.
• Order Acceptance: All orders are subject to approval and acceptance. Montage Clothing reserves the right to reject any order at its sole discretion, particularly in cases of stock unavailability or other unforeseen circumstances.

4. Shipping and Delivery

• Orders are typically processed within 2-3 business days, and delivery times vary depending on your location.
• Shipping costs will be calculated at checkout, and customers will receive tracking information once the order is dispatched.

5. Return and Exchange Policy

Please see our Return Policy section below for details on returns and exchanges.

6. Privacy Policy

Please refer to our Privacy Policy section below to learn how we collect and protect your personal information.

7. Intellectual Property

• All content on the Montage Clothing website, including text, images, and designs, is the intellectual property of Montage Clothing and is protected by copyright laws.

8. Limitation of Liability

• Montage Clothing makes no warranties or representations regarding the accuracy of our website or the products offered. We are not responsible for any indirect, incidental, or consequential damages.

9. Governing Law

• These terms and conditions are governed by the laws of Sri Lanka. Any disputes will be resolved within Sri Lanka’s legal framework.

Privacy Policy

At Montage Clothing, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

• We collect personal information, such as your name, email address, phone number, and shipping address, when you place an order or subscribe to our newsletter.
• We may also use cookies to enhance your browsing experience and collect non-personal data.

2. How We Use Your Information

• We use the information collected to process orders, ship products, and communicate with you about your orders or promotions.
• We may also use your information to improve our website or tailor our services to you.

3. Data Security

• We implement security measures to protect your personal information and ensure that transactions are processed securely.
• We do not store your payment details; all payment transactions are handled via trusted third-party payment gateways.

4. Sharing Your Information

• We do not share your personal information with third parties, except with our trusted essential service providers (e.g., shipping companies or payment processors).
• We may share information if required by law or to protect the rights and safety of our customers.

5. Your Rights

• You can update or delete your personal information by contacting us at hello@montageclothing.lk.
• You can also unsubscribe from marketing emails by clicking the “Unsubscribe” link at the bottom of our emails.

Return Policy

We want you to be completely satisfied with your purchase. If you’re not happy with an item, please refer to the following guidelines for returns and exchanges:

1. Eligibility for Returns

• We accept returns within 7 days of receiving your order.
• Items must be unworn, unwashed, and in their original condition, with tags still attached.
• Sale or discounted items are non-returnable unless otherwise stated.

2. How to Return an Item

• Please contact us at hello@montageclothing.lk or +94761413551 within 7 days of receiving your order to initiate the return, please keep the waybill ID and other information securely till the return package is handed over.
• Once we confirm your return, we will provide you with the return instructions.

3. Refunds

• Once we receive the returned item, we will process a refund to your original payment method within 7-10 business days.
• Please note that shipping charges are non-refundable, and the customer is responsible for the return shipping cost unless the item is faulty or incorrect.

4. Exchanges

• If you would like to exchange an item, please notify us at the time of the return. Exchanges are subject to product availability and additional shipping costs to be paid by the customer.

By using our website and making a purchase, you agree to our terms and conditions. If you have any questions, feel free to contact us at hello@montageclothing.lk.